crashes

I have an iPad Pro 9.7 with the latest iOS and latest Netgear Arlo App 2.9.1(1134). Arlo crashes every time cameras are accessed, every time library files are opened to view. Arlo tech has asked me to send a video of the crashes but every time I’ve tried using the screen capture tool on tools...

i have installed the latest update, but it's still not letting me search for anything. I've also reduced the number of pages I have open. I tried to close the apps by double clicking the home button, but it didn't work. Any help gratefully received - it's pretty unusable if I can't search the web.