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islandman
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The problem you described existed with iPads as well. The latest update, iOS 9.3.1, was released recently to solve this. So, if possible, he should connect his iPhone to iTunes and update it.
Additionally, Apple added the following instructions, giving advice that should help with that problem:
If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support
Additionally, Apple added the following instructions, giving advice that should help with that problem:
If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support
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