iPad 3rd Gen - Corrupt Firmware

[Man2u2uk]

Hi All,

Whilst using the iPad it switched off. Upon connecting it to iTunes, its detected and gives an "Update" & "Restore" option. Neither of these options work as iTunes gives an 4013/4014 error. I have tried this on 3 separate machines which were all up to date and using a different cable. I also took it to the apple shop and they confirmed that it might be a hardware error. Device does power on but only displays the connect to iTunes symbol.

I then sent the device off to be repaired (3rd party). No hardware issues were found but they did say the firmware was corrupt. I paid the repair fee but then was told they were unable to fix it and have sent it back along with a refund.

 

[scifan57]

I've deleted the other post made by you on this same topic. Duplicate posting can fracture any resulting discussion, making it hard to follow, as well as being against our rules.

 

[dhewson777]

If Apple have done a diagnostic, what options did they offer? Especially if they said it was a possible hardware fault, did they offer to replace it (likely for a fee)?

 

[danuta.stephen]

I always worried I case there was an inherent problem with the iPad 3. It was withdrawn very quickly. When the 4 came out you could only purchase the 4 or the 2. I would check with Apple if perhaps there is a known problem.



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