Ipad unresponsive...anyone else seen this?

[ewarrior11]

Here's the situation.

Twice now, my iPad has become unresponsive, usually after being asleep, with the cover closed, for a couple of hours. I open the cover to a black screen. The ipad does not respond to either the Home button or the Sleep/Wake button. It also does not respond to a hard reset (Sleep/Wake button and Home button held down for 30 seconds). It ONLY responds if I plug it in to my PC. Running IOS 5. The battery IS NOT dead, in fact the first time it happened battery charge was at over 90%. I also checked the toggle switch on the side to make sure it wasn't set to ignore key presses.

Clearly, this is unacceptable. It's a mobile device and I need to be able to depend on it when away from the office. As it is, it's a $600 paper weight.

 

[skimonkey]

Hi and welcome! I don not use a smart cover as you are describing, but have you tried to remove the cover as assess whether it become unresponsive as well?

 

[ewarrior11]

Hi and welcome! I don not use a smart cover as you are describing, but have you tried to remove the cover as assess whether it become unresponsive as well?

I did fully remove the cover when it was unresponsive and this seemed to have no effect. I have not tried running the ipad without the cover generally.

 

[SweetPoison]

This happened to me today, in fact. Just froze. Do a hard reset. Hold the power button and the home button down at the same time until you see the Apple Logo ~ approx 10 seconds. Not sure where 30 seconds came from. The apple logo shows way before that.

Let it reboot!

 

[ewarrior11]

This happened to me today, in fact. Just froze. Do a hard reset. Hold the power button and the home button down at the same time until you see the Apple Logo ~ approx 10 seconds. Not sure where 30 seconds came from. The apple logo shows way before that.

Let it reboot!

As I mentioned in my OP, I already tried that. The 30 seconds was what I tried when the 10 seconds didn't work the first three times I tried it. Hard reset did nothing.

 

[ewarrior11]

Doing the same thing again this morning. The only thing I can think of is that netflix was open when I closed the cover on it last night. Don't know that that would be the problem.

 

[skimonkey]

Time to make an appointment with an apple genius or call Apple customer care and support. Perhaps they can help you find the problem.

 

[ewarrior11]

I sent the ipad in, and the tech people were supposedly informed that it could take a day or three to make the problem manifest. They had it for less than a day before declaring it working and mailing it back. It's clear to me that they didn't even TRY to diagnose the problem.

I should've known better than to think customer service with Apple was actually any better than anyone else's.

 

[skimonkey]

Hmmm....that's too bad. It sound's like your problems is too difficult to reproduce even for yourself. Can you return your ipad for a new one if you are in that 14-30 day period for exchanges?

 

[ewarrior11]

Hmmm....that's too bad. It sound's like your problems is too difficult to reproduce even for yourself. Can you return your ipad for a new one if you are in that 14-30 day period for exchanges?

No.

I can make the problem reproduce itself, it just takes time. The pad needs to be asleep for an extended period of time (16ish hours seems to be a common figure). When plugging the device back in, it momentarily shows a battery indicator that claims the battery is totally depleted, but once the device boots the charge indicator will indicate something entirely different (this evening, it indicated 32% charge for example).

Is it possible I might get better / more competent service if I go to a store in person rather than mailing it in?

 

[skimonkey]

Yes.