Netflix app problems

[Jsmith91]

Hello all, I have the netflix app for my ipad, and it has worked great from the time i installed the app in february 2013 up until the past week or so. now, when I try to play any tv show or movie, the movie or show will not play. I get this netflix message: error (139: NFErr_MC_NoCDN). I have reset my ipad countless times, erased all the settings, deleted the app and reinstalled it, and nothing works, it still will not play anything and just has the error message pop up. I called netflix and they weren't much help, they pretty much told me it was nothing to do with them and more then likely an apple problem. So I am wondering if anyone else has had this problem and if there is a simple remedy for it, or if my ipad has something drastically wrong with it. Im not super goodwith computers and tablets and stuff so hopefully i can be steered in the right direction. Thanks so much for the help. -jay

 

[leelai]

Well you've done all the usual fixes.......If you have a look at this app in the App Store you will see that it has just been updated for optimisation and bug fixes. 10th July, 2013

Sometimes when an app is updated problems with it then come to light and they then need to do another update to rectify it.

Getting in touch with the Developer is really the best way to go here and inform them what you are experiencing.

 

[leelai]

I apologise! I should have welcomed you also!


Hi and welcome to the Forum!

The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

We also have our own App - It is a very simple app to navigate.
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[HojaVerde]

For others who may have run into this, I'm posting this note about what happened to me and what worked to fix it in my case.

I'm a U.S. citizen who lives in Costa Rica much of the year, and I subscribe to Netflix. My iPad worked wonderfully for watching Netflix items - and it continued to work wonderfully for this on a 2-week trip to the United States in July 2014. When I returned to Costa Rica, however, it worked once after I returned, and then I kept receiving the error message below whenever I selected something to watch. I could look through all the categories in Netflix without problems, but anytime I selected a specific item to watch, this came up:

"Error - A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information. (139:NFErr_MC_NoCDN)"

I tried every solution offered in various forums - restarting, restoring, deleting Netflix and reloading, etc., but not one thing worked. THEN, what DID work, was using a different profile when I signed into Netflix. There are three different profiles listed on my Netflix account, and the two profiles NOT USED while I was in the U.S. work just fine.

There are plenty of comments online about whether or not this problem is with Apple devices or with Netflix. Clearly, in my case the problem is ENTIRELY with Netflix. Some setting of theirs isn't letting me watch Netflix using the same profile I'd used first in Costa Rica and then in the U.S. It only lets me view items through a different profile.

Using a different profile may not work for everyone - but it absolutely worked for me. Best of luck everyone!

Pura Vida!

HojaVerde