New problem: Movie format not supported

[Jhenson18]

Made the mistake of letting kids play with the IPad, now movies and music that had previously played on IPad no longer works. When trying to play a movie "the movie format is not supported " prompt comes up. When trying to play music, no prompt comes up but it just doesn't play. Never had this problem before, so wondering if the kiddos did something. Any one have any suggestions I could try to fix this? would appreciate it very much! Thanks!

Jamie

 

[twerppoet]

Try the usual fixes and see if one of them work.


When you have problems with an app it's a good idea to clear it from RAM.

Close/Clear the app: With the problem app closed, double tap on the Home button to get the multitask bar. Tap and hold on any icon in the bar until they jiggle, then tap the minus sign on the problem app. This will remove it from RAM and insure a clean start the next time you launch the app.

If that does not work try a restart,

Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.
and then a reset if that does not work.

Reset: Hold down the power and home buttons until the Apple logo appears. The iPad will reboot. This usually takes a bit longer than a restart.