Newbie needs help!

[Oceanlizzie]

Help With Upgrade

Hi:
Just joined the Forum in the hopes of finding help. I have been trying to upgrade my ipad2 to the new 5.0.1 but having issues with it. Where should I look for help? Thanks, Lizzie

Hi:
I have been trying to upgrade from 4.3.3 to the new 5.0.1 but initially it kept failing saying the ipad disconnected. Now after rebooting the computer and ipad I keep getting a Back up error (0xE800400B) and I can't get beyond that. So frustrating! How do I solve this? Any help would be greatly appreciated.

 

[Mickey330]

Well, IMNSHO, you've come to the right place for help.

If you could give specific details on what exactly is - or is not - happening when you try to install iOS 5.0.1. Once we know the details, I'm sure we can help.

Oh, and I've moved this post to the Help section, where a lot of helpful people hang out. Good luck.

Marilyn

 

[Oceanlizzie]

Great! Thank you.
OK - let me see if I can give you a fuller explanation. I am connecting to a PC running Windows Vista. When I connect it syncs to the computer and says there are purchased items on the ipad that need to be transferred to the library so I select the option to do that. It begins but never completes the process - I get a pop up saying the ipad is not connected. I also get a Windows pop up saying Windows Mobile is not working correctly (what does that have to do with the ipad?). Then I get a pop up saying new software is available and would I like to install it? So I select that option and it begins the process of backing up the ipad and that's when I get the error message that I mentioned earlier. I downloaded the Service Pack 3 for Windows Vista overnight but I haven't tried connecting to iTunes today yet to see if that made any difference.

 

[Mickey330]

Okay, I will try not to run away after you mentioned you have a Vista machine...

Couple things to check: Do you have the latest iTunes running (10.5)? If not, download that (from the Apple site) - with the iPad disconnected. Then try again.

If you have the current iTunes, try going in and deleting the current backup (File > Preferences > Deviced). After it's deleted, try making another.

See if any of the two above makes any difference. If so, yay. If not, we'll try something else.

Marilyn

 

[Oceanlizzie]

Sorry about that - Vista is a pain, isn't it?.
OK - I have iTunes up to date with the latest release, but when I click on the File tab (upper left hand corner) there is no option under the drop down menu for Preferences. What does that indicate?

 

[Mickey330]

It indicates that I've sent you to the wrong place (sorry - I was trying to do it from memory). My bad.

Try doing Edit > Preferences > Devices > delete [iPad] backup. See if deleting that backup helps alleviate the problem.

Else, come on back ... there's still more troubleshooting we can do...

Marilyn

 

[Oceanlizzie]

OK I deleted the back up and tried again and got the same error message as before. Interestingly, I just got a new iphone (4g) and it came with the ios 5.0.0 on it and when I synced that it suggested that I download the new ios 5.0.1 and that doesn't work either! Could the problem be in my itunes even though I recently downloaded the most up to date version? If I were to uninstall itunes and reinstall it would I loose everything on my devices?