No underscore

[joodyanne]

Mini iPad playing up this morning. My email address has an underscore in it (Im currently on desktop, as I can't sign into anything on iPad). When I press underscore I get the hyphen sign. Also when I press @ I get a 2. Can anyone help please.

 

[Jupiter7]

You could try a forced restart, which wouldn’t delete anything. Hold down the Home and the Power button together until the  appears, then let go. Your iPad will then restart.

 

[joodyanne]

Thank Jupiter7, I just tried this and it made no difference

 

[joodyanne]

Thanks Jupiter7, I've just tried that, but it didn't work!

 

[Jupiter7]

You could try turning off Smart Punctuation in the Keyboards setting under General. This does sound like a bug, but this may help until it get fixed.

 

[joodyanne]

Have turned it off as you suggested, but it still doesnt work.

 

[twerppoet]

First, make sure you are using the correct keyboard. If you have more than one keyboard set up (different languages) you may be using a keyboard that does not have the underscore where you expect it.

In the normal course of things, long pressing on the dash should give you a small popup with the underscore as an option. Slide your fintger to it. Alternately, tap the “.?123” key to see extra characters. There should be an underscore key there.

This is also where you will find the @ key if it’s not showing. The iPad’s keyboard is adaptive, and will ususally show things like an @ key or .com key when you are in a text field where they are required. Otherwise they are found on the second “.?123” keyboard, or the other number/symbol keyboard.

I’d show you screenshots, but my 12.9” iPad Pro keyboard has a different (more expansive) keyboard layout; and I’m not sure they keys you are looking for are in the same place.

 

[joodyanne]

I am using English Australian QWERTY Keyboard and live in Australia. I know where all the underscores are - I think there are 3, and at least two @'s but they all stay the same - either ------ or 222222

It was working ok last night and never happened before.

 

[J. A.]

After going to the .?123 keyboard, there should be an #+= key as well, where you should find the underscore. Like this:

This is the (Australian QWERTY) keyboard of an iPad Pro 10.5”. It shouldn’t be too different from your mini’s keyboard.

 

[Jupiter7]

Another possible solution would be to reset the keyboard dictionary. The Reset Keyboard Dictionary is under Reset in General Settings.

 

[joodyanne]

Thanks JA - I am aware of that.
Jupiter7 - I will have a go at your suggestion, - have now tried resetting the keyboard dictionary, rebooted and Im sad to say that didnt work either.

It is really weird, as it was working one night and not the next day, and nothing had been changed.

 

[Jupiter7]

Hi Judy, I am really sorry we couldn’t help this time.

 

[joodyanne]

I have solved the problem. I pretended to log in to another site, and it worked quite well.
The problem was I had downloaded Last Pass (which I have on desktop) and the particular Last Pass page I was trying to log into, would not accept the _ & @ - I got out of Last Pass altogether, rebooted, and found the application again - this time I opened it up to log in (different page) and it worked fine.

Sorry to cause you all problems, but thanks for helping anyway.

 

[LannyC]

No need to be sorry. By updating the thread with your discovery of the cause and the solution, you may help others in the future. I use LastPass as well, and although I've never had your problem, if I ever do I'll be glad to know there's a fix. Thanks.

 

[joodyanne]

If I can get the particular page up again, I may wriite to Lass Pass and tell them.