Password problem

[leilaw]

Trying to upgrade my software and it is asking for a password. Have tried everything I can think of but nothing working. Is there a way to reset the password because I can't find it.

 

[scifan57]

Trying to upgrade my software and it is asking for a password. Have tried everything I can think of but nothing working. Is there a way to reset the password because I can't find it.

This is called Activation Lock and it means that your update cannot be completed unless you input your Apple ID and password.

Try the password you use for iTunes and app purchases to see if it works.

 

[abababababab]

Welcome to iPF! Enjoy your time here!

Check whether Scifan's advice helps you.

If its the Apple ID password you forgot, check this website to reset your Apple ID password:https://iforgot.apple.com/password/verify/appleid

 

[leilaw]

This is called Activation Lock and it means that your update cannot be completed unless you input your Apple ID and password.

Try the password you use for iTunes and app purchases to see if it works.

Unfortunately that's exactly what I was trying and it isn't working. Should they be the same or could they be different? If they are the same I'm not sure what is wrong because that is the password I'm putting in.

 

[J. A.]

If you have a different iCloud account than your Apple ID, try the password of that account.

Or try the passcode that you have to enter every time the iPad is locked and you want to unlock it.

 

[leilaw]

If you have a different iCloud account than your Apple ID, try the password of that account.

Or try the passcode that you have to enter every time the iPad is locked and you want to unlock it.

tried that. Didn't work.

 

[J. A.]

Abababababab's link should help you with an Apple ID password. If this isn't the solution for your problem, try this: http://support.apple.com/kb/HT1212

 

[leilaw]

Abababababab's link should help you with an Apple ID password. If this isn't the solution for your problem, try this: iOS: Forgotten passcode or device disabled after entering wrong passcode

Guess I'm going to have to because I am inputting the Apple ID password and it isn't working.

 

[leilaw]

Abababababab's link should help you with an Apple ID password. If this isn't the solution for your problem, try this: iOS: Forgotten passcode or device disabled after entering wrong passcode

Except that link takes me to a place that tells you what to do when you get a DISABLED message due to a wrong password. I'm not getting that message.

 

[J. A.]

If that's not the case, try to disable the passcode lock in Settings - Passcode.

 

[abababababab]

Try this : From Settings > iTunes and App Store > Account, sign out of your Apple ID. Then do a restart or hard reset of the iPad, then again log-in from the same place.

Good luck!

 

[The OB]

Hi leilaw, sorry to see your problem persisting. I don't have a direct answer, but perhaps the solution could be here:
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-My-iPad-Asks-For-A-Password.htm
Andrew


Sent from Oz using Tapatalk

 

[omasa]

hello very interesting thank you my help these solution