I am having identical problem. Were you able to fix it and how?
Hello and welcome to the forum -
I've been using a Linkus product called
Private Photo Pro which is just another similar app offered by that developer - it is password protected and if I pretend not to know my password (PW) asks for my 'secret' questions (i.e. mother's maiden name & street of first house). If you do not know the PW nor the answers to those questions, doubt that you can open the program from the iPad. You might want to contact
Linkus HERE and leave them an email.
Now a backup of your images in the app can be easily made using a variety of options, SO my question is whether you have made a backup? For myself, I use a program called
iFunBox for Mac (a Windows version is available) - transfers a backup called 'PMP.BAK' from the iPad to your computer - a folder contains both large & small images of all of your photos which can be opened.
So, if you do have a backup, the images can be salvaged - another consideration which I've not tried might be to delete the app from the device, re-download & set a new password and see if your backup file can be restored; you might have to ask Linkus if that is a viable option. BUT, if you have not done a backup, then recovery might not be an option for you. Dave