Problems with new iPad set up

[judithmw]

I have just started to use an iPad mini. It has a wifi connection which works OK. However I cannot send messages or contact anybody via FaceTime. When I send a message, the progress bar goes almost all the way but then stops, and eventually an error message appears. When I try to use FaceTime, no connection is made whether I am the sender or receiver.

I suspect it is something to do with the set up, but can't find any clues.

Any help fro you experienced users would be appreciated.

Judithmw

 

[duongel]

are your icloud credentials correct? try to disable/enable your icloud account, worked for me

 

[judithmw]

Thanks. I tried your idea but it didn't work for me.

 

[J. A.]

Perhaps this link will help: http://support.apple.com/kb/TS4268