Smurfs game victim

[Bai]

Since don't like much these Apple products I let my son play this device most of the time. One day he came to me and I keyed in my password to download a free game app but I don't have an idea that it will remains active for 15 mins.
After 5-10 mins luckily in my surprised the credit card company called me about $99.99 iTunes purchased. I don't have an idea he switch to play smurfs and told them to discredit the transaction.
Since I own this device I never purchase any app I only downloaded free games and app.

I don't know if this only happened to me in this forum but after googling it this is a common problem and that is why they are top earner on apple store, even many people calling this a scam. Why they did not ask again for password if you would do purchases I think they are targeting kids that would just tap n tap what ever that pops come out. Why in default the IAP is enable?

Lesson learned and more reasons to hate Apple...Just sharing my experienced.

 

[alper.sener]

Scam or Fraud on Smurf game on ipad

Same things happened to us. For more than 2 years we are using iTunes and paying money for applications. No other game cheated us like that before. My son does not know money and does not care warnings, he just clicks the popup screens normally. It's not normal or legal to attach payment option under this kind of popups. This is completely cheating service or game.

I want to warn whole families not to buy or play Smurf game on Ipad. If your son or girl keep continuing, please look at your credit card bill at the end of month.

 

[Tim SPRACKLEN]

Same things happened to us. For more than 2 years we are using iTunes and paying money for applications. No other game cheated us like that before. My son does not know money and does not care warnings, he just clicks the popup screens normally. It's not normal or legal to attach payment option under this kind of popups. This is completely cheating service or game.

I want to warn whole families not to buy or play Smurf game on Ipad. If your son or girl keep continuing, please look at your credit card bill at the end of month.

There are two issues here..

First of all, call your local Apple Support line with the transaction reference on your iTunes invoice and they will re-imburse you with a credit to your iTunes account. They will always do this, so don't worry.

Second point is that you can turn off in-app purchases - 'Settings', 'General', 'Restrictions', 'In-app purchases' - > 'Off'.

Let us know how you get on.

Tim

 

[iCrank]

Same things happened to us. For more than 2 years we are using iTunes and paying money for applications. No other game cheated us like that before. My son does not know money and does not care warnings, he just clicks the popup screens normally. It's not normal or legal to attach payment option under this kind of popups. This is completely cheating service or game.

I want to warn whole families not to buy or play Smurf game on Ipad. If your son or girl keep continuing, please look at your credit card bill at the end of month.

There are two issues here..

First of all, call your local Apple Support line with the transaction reference on your iTunes invoice and they will re-imburse you with a credit to your iTunes account. They will always do this, so don't worry.

Second point is that you can turn off in-app purchases - 'Settings', 'General', 'Restrictions', 'In-app purchases' - > 'Off'.

Let us know how you get on.

Tim

+1. Best route possible

 

[Carlloch90]

Yep we got bitten with this one as well. I downloaded this for our daughter (7yrs) and handed it it over to her to play with. A couple of weeks later when we got our c/c statement in & $65.00 was added to it from this bloody game NOT HAPPY JAN!! so we logged back into iTunes and deleted our c/c details.

I guess silly us for trusting apple. Some of these games should be done for extortion for the amount they charge you.

As they say once bitten twice shy.

 

[Tim SPRACKLEN]

Yep we got bitten with this one as well. I downloaded this for our daughter (7yrs) and handed it it over to her to play with. A couple of weeks later when we got our c/c statement in & $65.00 was added to it from this bloody game NOT HAPPY JAN!! so we logged back into iTunes and deleted our c/c details.

I guess silly us for trusting apple. Some of these games should be done for extortion for the amount they charge you.

As they say once bitten twice shy.

As I mentioned in my earlier post, Apple will give you a refund. Just call their support line with the transaction details and they will refund this and credit it to your iTunes account. It's not Apple's problem, but the game developer who have charged you. Remember, too, that you can turn off 'In App' purchases. But, first of all, call Apple and get a refund.

Tim

 

[rdvt4me]

I got that app yesterday for my grandsons. When you first bring it up, there is a screen that tells you that you may be asked to pay for additional services....which got my attention. It also shows you how to turn off in app purchases....so I assume they have been getting lot's of complaints. I quickly turned off in app purchases, knowing that my grandson just say yes to pop ups that show up.

My grandsons do not know my apple id password, so that may also keep me out of trouble....but I turned off in app purchases just to make sure.

 

[autumnbaby]

Like a PP said, you can turn off "in app purchases" so nothing like this can happen.

Apple shows you how to do this in the iPad user guide. If people where to actually read it, they could save themselves some heartache and a huge CC bill.

 

[BugandIggy]

Like a PP said, you can turn off "in app purchases" so nothing like this can happen.

Apple shows you how to do this in the iPad user guide. If people where to actually read it, they could save themselves some heartache and a huge CC bill.

They would also quit blaming Apple and take responsibility for their error.

 

[Hydepy]

Hey friends,what if i hv turned off the in app purchases,does it mean that everytime i want to buy the smurfberries,the password will be needed (not automatically proceed)?
Thx..

 

[pigletbash999]

That's why kids shouldn't use the iPad.

 

[SweetPoison]

They would also quit blaming Apple and take responsibility for their error.

Exactly.

And with that ~ this thread is closed. It has run it's course ~ a year old.