Unable to send or receive emails

[Sunni14]

My husband recently bought an iPhone 5s and I did the iOs 7.1 upgrade for him. I had not done it on my iPad because I didn't have enough space. Now I receive an error message that my username or password is incorrect and I cannot receive or send mail. Can someone help me?

 

[giradman]

My husband recently bought an iPhone 5s and I did the iOs 7.1 upgrade for him. I had not done it on my iPad because I didn't have enough space. Now I receive an error message that my username or password is incorrect and I cannot receive or send mail. Can someone help me?

Hi Sunni.. - you might need to provide some more information: 1) Did the iOS 7.1 upgrade on the iPhone seen to go well - any issues?; 2) Do you use the same email account or different ones?; 3) Do you use the same email service, e.g. Yahoo, Gmail, etc.?; and 4) On your iPad, what iOS is installed and what email account are you using? Now I'm assuming that you mean the problem is w/ your email account on the iPad? I'll stop there to let you explain further - Dave

 

[Sunni14]

Hi Sunni.. - you might need to provide some more information: 1) Did the iOS 7.1 upgrade on the iPhone seen to go well - any issues?; 2) Do you use the same email account or different ones?; 3) Do you use the same email service, e.g. Yahoo, Gmail, etc.?; and 4) On your iPad, what iOS is installed and what email account are you using? Now I'm assuming that you mean the problem is w/ your email account on the iPad? I'll stop there to let you explain further - Dave

Hi Dave,
The upgrade went fine on his phone. Yes we use the same email address which is Roadrunner. I have no problem creating an account for him. He is slowly making his way into the 21st Century. My iPod has 6.1.3 and I'm using the email address (Mod edit: No email addresses allowed in posts. This is to protect you from spam). Yes, the problem is with my iPad. Thanks.

Sent from my iPad using iPF

 

[J. A.]

Hi, welcome to iPF!

The first thing to try when problems with emails occur, would be to delete the account and reinstall it. That solves most of these issues.

 

[Sunni14]

Hi, welcome to iPF!

The first thing to try when problems with emails occur, would be to delete the account and reinstall it. That solves most of these issues.

I did but it didn't really delete. I could still find it after deletion on the home page, giving the same message. I tried resetting to no avail.

Sent from my iPad using iPF

 

[giradman]

I did but it didn't really delete. I could still find it after deletion on the home page, giving the same message. I tried resetting to no avail.

Hi again - sorry, but a few more questions: 1) On your Road Runner (RR) account, do you both use the same name before the @xxxx.rr.com (xxxx would be your locale; mine is 'triad'); and 2) How many of your devices (computers, iDevices, etc) are setup to use this address - may help to sort out the issues.

RR typically uses a POP account for incoming mail (vs. IMAP) which will usually remove the messages from their server once downloaded to one of your devices - please check iOS Mail Support which provides a lot of mail question choices, including using a POP account on multiple devices. I'll stop there and we'll await your answers - this should be easy to fix. Dave

P.S. concerning 'Reset', did you hold both the Sleep & Home buttons at the same time for 10+ seconds until the Apple logo appeared - on release the iPad will do a 'hard reboot' - might try again but not sure that the maneuver will help (won't hurt either)?

 

[Sunni14]

Hi again - sorry, but a few more questions: 1) On your Road Runner (RR) account, do you both use the same name before the @xxxx.rr.com (xxxx would be your locale; mine is 'triad'); and 2) How many of your devices (computers, iDevices, etc) are setup to use this address - may help to sort out the issues. RR typically uses a POP account for incoming mail (vs. IMAP) which will usually remove the messages from their server once downloaded to one of your devices - please check iOS Mail Support which provides a lot of mail question choices, including using a POP account on multiple devices. I'll stop there and we'll await your answers - this should be easy to fix. Dave P.S. concerning 'Reset', did you hold both the Sleep & Home buttons at the same time for 10+ seconds until the Apple logo appeared - on release the iPad will do a 'hard reboot' - might try again but not sure that the maneuver will help (won't hurt either)?

I had to call Apple support and Time Warner to resolve the problem. Thank you though.

Sent from my iPad using iPF

 

[giradman]

I had to call Apple support and Time Warner to resolve the problem. Thank you though.

If not too difficult an explanation, please provide a brief description of how your problem was resolved - others may come across this thread w/ a similar issue and response might be of help to them. Thanks - Dave

 

[zstairlessone]

If not too difficult an explanation, please provide a brief description of how your problem was resolved - others may come across this thread w/ a similar issue and response might be of help to them. Thanks - Dave

X2 on this please