When using Facetime I can't see the caller

[hobib]

Hi all, I have an IPad Air, my wife has an Ipad4 and both of us are unable to see the caller or the person we are calling when using facetime. We have tried all of the recommended restart fixes from turning the app on and off to a hard reboot with no resolution.

Neither of us has installed the latest IOS.

Any suggestions would be greatly appreciated.

 

[scifan57]

Have you tried the FaceTime troubleshooting guide? One of the first things it recommends is to make sure your devices are updated to the latest iOS versions. http://support.apple.com/en-ca/TS3367

 

[dhewson777]

Does the person on the other end also have FaceTime, and can they see you?

 

[domaji]

My mum was having this problem. We both have an iPhone, iPad and MacBook of different ages and with various operating systems. Sometimes our calls worked and sometimes she couldn't see me... not even a little window where I should be. Eventually I figured out that the problem was only happening whenever she called me using her iCloud address or when I clicked on one of her recent attempted FaceTime calls which came from her iCloud address. Basically, whenever her iCloud address was involved. Solved the problem by always making sure I looked her up in my contacts and clicked on her mobile number or email address. And in FaceTime preferences/settings, she removed her iCloud address from the list of numbers/addresses at which she can be reached. We didn't update any operating systems or the FaceTime app on any of our devices, but our calls work perfectly now.