IPAD 2 replacement by Apple in 1 hour after no success with Orange.co.uk after 3 mnth
I took the item back to Orange.co.uk and they said they their manager would not allow it being replaced even if faulty, but took me around the corner to Apple who kindly proved the fault existed and replaced it in the hour. It took me 3 months with Orange to get nowhere, and Apple eventually sorted it with a replacement in the hour. It cost me Ă‚ÂŁ52.00 in calls to Orange so far that I've not got back. It was the 2nd visit to Apple before the replacement, but all seems to be sorted. Whilst I was in the Apple restore they replaced lots of phones and Ipads after proving various faults, and people went home with new equipment and with a smile. I don't expect I will need to buy from Orange again, even Apple use Vodaphone 3G.