Woohoo! I got another new iPad today. No dead/stuck pixels this time. It was walk in, say what it was and bam here's a new one. Amazing really.
A couple years ago when I got my gf an iPod Touch we went to best buy to find a case, I was using mine to test the size...I put it into one case that was leather and a leather hair must have been sticking out because I got a thin scratch right down center screen! It was only a week old and I was so annoyed with myself and best buy.
I went to an Apple store and asked the guy if they could replace the glass or buff it out or something, I would gladly pay to have it repaired....the guy said hold on a minute, he took it with him and came back with a new one that he replaced mine with!
They did NOT have to do that since it was my accident...but they were cool enough to do it for me. That is yet another reason I love apple...they are always awesome when it comes to their customers and they stand by their product....they understand word of mouth is their best marketing tool!
My mighty mouse ball stopped working a few months ago after having it for a year and they swapped it out for me too!
A few years ago when the Mac Pro's first came out I was working at a studio and one of the edit bay G5s stopped working, I took it to the apple store, they looked it over and called us to let us know the reason it failed was because the liquid coolant had leaked...it had been recalled when it was discovered to be a flaw, and even tho our G5 was almost a year outside it's warranty they gave us a $2500 credit on the Apple store to go toward a new Mac Pro.....again, they could have just said...yeah its screwed better luck next time....but they didn't they stepped up and replaced the defective product even tho it was outside it's warranty and they technically could have just not mentioned the defective part and had us spend another $2500 on a new system....that is a good company!