I can honestly say I dislike my local apple store. First off, theres no way any of them should be considered "geniuses". Every time ive been there for some type of warranty issue whether it be my imac or ipod, they never seem to know what they're doing, or they'll tell me stuff I already know. Whenever ive asked for help on accessories, the extent of their knowledge is as far as what they can read on the package. And the worse experience I had is when I went in to buy my imac. Now ive worked and managed in retail long enough that I dont like it when a customer has to approach the worker for help, the employee should be aware of the customer without seeming smothering. Anyways I walked into the apple store and was immediately greeted, then that was it. I hung out around the imac sections for about 15-25 minuted before I had enough and asked someone for help. Maybe its cause I dressed in regular street clothes and dont look like the formal business men that were in the apple store for some reason that EMPTY Tuesday afternoon, but no one approached me to try and sell me the imac, even though I already knew I was going to buy one. There werent many people in the store at the time and there were several apple employees hangin around doing nothing.
Anyways enough with the rant. I still absolutely love everything Apple, just wished they'd hire better, more qualified employees, or at the least trained them better so they could represent Apple in a much more positive light.....