Best Customer Service Ever

[darrinaltman]

We have all heard the stories but I just had to share this one. On Wednesday, using the Target search tool thread, I found the 32g iPad 2 I wanted.

It had what I saw as a stuck pixel on one side of the screen. It was a black pixel that stood out with any light background.

I decided I wouldn't be happy because I know myself (self diagnosed OCD) so I asked my wife to take it to the Apple Store and see if they would exchange it since she was free yesterday. I had read on the Internet that they consider up to 2 normal so I was a little bummed.

Anyways, wife shows up at 9:00am on Friday and there is a line of at least 100. She explains to the Apple sales guy when he comes out to tell the line that they only have a few for sale, why she is there. She is taken in the store before anyone else, they look at iPad at the Genius Bar and tell her it's not a bad pixel but rather a speck under the glass and they immediately retrieve a new box and swap the iPad. No problems, no argument, nothing. IMO no other large company offers such excellent customer service.

While writing this I just rememb

 

[iPad Crazy]

That's been my experience with Apple. Great products and service. Service is the missing link for many companies, but not with Apple.

I have had similar experiences... So I can totally relate. It's all part of what you get when you buy Apple products. Nice post and good reminder to all of us!

 

[darrinaltman]

Sorry, hit send mid sentence.

I just remembered way back when I bought an iPod video 5 I think, on day one I scratched the face of it and tried to remove the scratch with some cleaner I had in garage. Well, great move, the cleaner melted the plastic face of the iPod.

Totally my fault. I called Apple and explained exactly what I did, the guy laughed and said no problem. They shipped me a brand new one and a return box for the one I ruined.

People wonder why I'm a Apple Fan Boy. Several iPhones, 1, 2, 3, 3GS, 4, Mac Pro, 3 MacBook Pros and 2 Airs.

Sorry - a lot off topic by now.