Cannot connect to the itunes or app store

[akammer]

Hi there. Does anyone have the same problem?

I logged off one of my Apple Id accounts this morning and tried to log on with a different account to access a different itunes store. But I could not log on. Now it seems that I am logged onto my old account again after many falied attempts but I still cannot download anything. I just get the message: "cannot connect to itunes store"

I even tried to connect to itunes with my pc and there I get the message: " we're sorry, we cannot complete your request on the iTunes Store at this time".

I have to add that I am connected to the Internet via WiFi and it is working perfectly because I can access Safari, download and send emails etc.

Can anyone help with some advice?

 

[Tim SPRACKLEN]

Just to be clear - you've been to 'Settings', 'Store' and then changed the log-in information there?

Tim

 

[akammer]

Just to be clear - you've been to 'Settings', 'Store' and then changed the log-in information there?

Tim

No, I logged out at the bottom of the page on app store by clicking on my apple id and then sign out. It signed me out and I couldn't sign on with a new id. Then I thought something might have gone wrong with my other id and tried to sign on again with the first id. It took a few failed attempts but I am back signed on with the old id, but cannot do anything else. Even when I go to settings, and then store and click on my apple id and then click view Apple Id I get the same message: "Cannot connect to Itunes Store"....

 

[Tim SPRACKLEN]

A couple of questions...

Have you ever been able to use this new account before - or is the first time that you've tried to use it?

Is the account for an iTunes Store in a different country from the one you're in now?

Tim

 

[akammer]

A couple of questions...

Have you ever been able to use this new account before - or is the first time that you've tried to use it?

Is the account for an iTunes Store in a different country from the one you're in now?

Tim

The account that i tried to access is actually as a matter of fact my first apple account with credit card details in Austria. I wanted to search the app store for a german app. I am currently in Jordan but have never been accessing the Jordan store - dont even know if it exists. The account that I have been using most for downloads now recently and to which I am currently logged on is my USA account without credit card details. But like I mentioned before even though I am now logged on to USA account again and see USA products when opening the store, I cannot download anything. Even free apps.

 

[Tim SPRACKLEN]

I'll move this to the Help section where other Members might find it easier to spot and give their input.

Tim

 

[akammer]

I'll move this to the Help section where other Members might find it easier to spot and give their input.

Tim

Hi Tim, thanks for trying to help. I switched off my Ipad now for a few hours and everything is back to normal. Maybe the Itunes and app stores were extra busy and couldn't handle all the downloads?

 

[Tim SPRACKLEN]

Thanks for letting us know - I'm glad it's all OK now...have a great weekend...

Tim

 

[aliceneow]

I'm using iPad2 64GB, version 5.1.1 (latest version). I reset my Apple ID yesterday and since then, I cannot update my apps from the Apps Store. The message "Cannot Connect To iTunes Store" keeps popping out. Tried with WiFi and 3G connections, separately. I restarted couple of times, but received the same response. What shall I do?

 

[Mickey330]

I notice you are getting assistance over on this thread: http://www.ipadforums.net/ipad-help/45730-why-cant-connect-app-store.html

As we don't like to have multiple threads running with the same topic (it causes fragmentation and confusion), I've closed this one. Thanks for your understanding.

Marilyn