Can't access Manage Payments on an iPad 2

[torhu]

I was given an old iPad, but it gives me unhelpful error messages whenever trying to buy something from the App Store. So I'm trying to check the payment information I added when I first tried to use the store.

The payment information (VISA card) looks correct when I check it on appleid.apple.com.

When I go into Settings -> iTunes and App Store -> Apple ID -> Account and press Manage Payments, I get the password dialog. So I input the password, but then it just returns to the Account page after a couple of seconds. I tried resetting the iPad and configuring it again, but I get the same result.

Is the iPad to old to work properly, or could this be a software corruption issue? It's running iOS 9.3.5, which seems to be the latest supported version for this model.

 

[scifan57]

You can’t edit your payment information in an iOS version that old. Check on a newer device to see if your payment info is sill correct for iTunes and the App Store.

Which specific error messages are you getting? Sometimes the type of error message received can point to the actual cause of the problem.

 

[torhu]

You can’t edit your payment information in an iOS version that old. Check on a newer device to see if your payment info is sill correct for iTunes and the App Store.

Right. I don't have any other Apple devices. But I did try to manage payments in the account settings in iTunes, the same thing happens there. After typing the password I just end up at the account page again.

Which specific error messages are you getting? Sometimes the type of error message received can point to the actual cause of the problem.

When trying to buy something in the App Store I get a message saying that I have to go to Apple ID setttings and confirm my payment information.

 

[scifan57]

Go to this link, it tells how to manage your Apple payment information on the device itself, from a Mac, or on a Windows computer. Change, add, or remove Apple ID payment methods

 

[torhu]

That's what I'm trying to explain, the payment manager doesn't open for me. Must be something weird with my account. I created it yesterday, maybe it needs to be manually approved or something.

 

[scifan57]

Have you already tried to access your account on a computer? Your first post talks about trying to access your account in Settings on your iPad but doesn’t mention using a computer to access your account,

 

[torhu]

Yes, I tried in iTunes on Windows.

 

[giradman]

That's what I'm trying to explain, the payment manager doesn't open for me. Must be something weird with my account. I created it yesterday, maybe it needs to be manually approved or something.

Hello Torhu - now, I'm sure this may not be the issue, but check this Apple Support Article to make sure that the previous owner of the iPad followed all of the guidelines when giving away or selling an iPad. Dave

 

[torhu]

Hello Torhu - now, I'm sure this may not be the issue, but check this Apple Support Article to make sure that the previous owner of the iPad followed all of the guidelines when giving away or selling an iPad. Dave

Thanks, I will try it out when I get the chance.

 

[J. A.]

That's what I'm trying to explain, the payment manager doesn't open for me. Must be something weird with my account. I created it yesterday, maybe it needs to be manually approved or something.

The email address has to be verified. Have you done that? Apple should have sent an email to your address to make sure it exists and belongs to you.
If you didn’t receive or find it, follow these directions:
If you didn't receive your verification or reset email

 

[twerppoet]

Keep in mind that Apple’s iTunes and App Store support is free. They seem to feel that fixing your ability to spend money is a good investment.

 

[torhu]

After changing the password I was able to verify my payment information using iTunes on Windows. Maybe the password was compromised. But still no luck on the iPad.

I bought a song in iTunes just to test. But now I can't access the Manage Payments page anymore. This is getting weird.


APPEND: But I still haven't checked if the iPad is still listed as a trusted device on the previous owner's Apple ID.

 

[torhu]

The iPad isn't listed as a trusted device on the old account, so that's not the issue. Apple support didn't seem to have a clue about this issue, unfortunately.

 

[twerppoet]

The iPad isn't listed as a trusted device on the old account, so that's not the issue. Apple support didn't seem to have a clue about this issue, unfortunately.

That’s not good. But keep at it. They should escalate the issue until it’s solved.

 

[torhu]

I forgot to post an update on this. I talked to Apple suport again, and they basically told me that this model is too old.