can't back up

[snikt]

I have a PC with windows 7 fully updated. When I try to backup my ipad - either by right clicking on the device in itunes or during the sync the back up starts and then after 5 mins or so my ipad decides to reboot itself. The device drops from itunes and then reappears when the ipad has completed its reboot.
My ipod touch works fine - both back up and sync.
I have uninstalled and reinstalled itunes.
I have tried other USB ports on my pc.
I have cleared the old backup on itunes (probably may live to regret this) as another post suggested this.
I haven't (well can't actually I think due to this problem) updated to ios5.

Any assistance greatly appreciated.

 

[Tim SPRACKLEN]

Does it actually reboot? It might be worth *actually* rebooting it manually (Switch off, then press and hold the Power and Home buttons until the white Apple logo appears). See if that has any effect.

Tim

 

[Mickey330]

You may also have a corrupted backup file (for the iPad) in iTunes.

My suggestion is to delete the iPad backup(s) in iTunes by going to Edit > Preferences > Devices and deleting your iPad's backup (just make sure it's the iPad's you zap...). Then, after that, try running a backup again.

Good luck and do let us know how you get on.

Marilyn

 

[snikt]

Thanks for the posts.
I have tried the reboot and didn't help.
I have deleted the back up in iTunes. Although I note there is a copy saved on my PC so wonder should I delete that as well.
I have since my post tried to back up using my laptop but same problem.
I have also tried different leads and again no luck.

 

[Mickey330]

If that backup on your PC is that iPad's, then yes, go ahead and delete it so. I should have mentioned that as well...

I hope that works because I really don't know what's going on, otherwise. Sorry.

Marilyn

 

[snikt]

Yes I deleted after taking a copy the back up on the PC but again no luck. Thinking about though that backup was probably my iPod touch's.
I have booked a telephone cal from Apple support for Weds evening. Surprised I can't post anything on the support section to give them a background to the problem other than ticking from a very generic list nor let them know what I have tried to date. I would have thought that would help the support team member so he can had a think about the problem before ringing me.

 

[snikt]

Apple support rang. After 1 1/2 hours sorted by wiping iPad and rebuilding! Thankfully everything backed upped so could restore.

 

[Mickey330]

Glad you got it sorted, even though you had to jump through hoops (and restore).

Thanks for the update - it's always nice to hear back on resolutions to problems.

Marilyn