Can't delete spam email...

[dilipc]

My iPad downloaded a spam email from My Yahoo account. It shows up as an unread email in my inbox. But when I touch the lefthand header column to select it, it crashes the Mail app. Please help me delete the spam mail!

 

[Tim SPRACKLEN]

My iPad downloaded a spam email from My Yahoo account. It shows up as an unread email in my inbox. But when I touch the lefthand header column to select it, it crashes the Mail app. Please help me delete the spam mail!

Sorry to hear of your problem!

The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

Force the offending app to close. If you have iOS 4.2 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!

Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

Tim
Scotland

 

[wahoowad]

I would log in to my yahoo account and delete the offending email that way

 

[dilipc]

Thanks, Tim and Wahoowad. I've done all of what both of you've suggested! But that mail doesn't go away! Isn't there a way to show mail received, say, since yesterday, so that it won't show up?

 

[twerppoet]

Try this. Instead of selecting the email to read, (while in landscape) tap on the edit button at the top right of the email list. Now select the offending email and tap the delete button.

Another possibility, go into Settings >> Mail, Contacts, Calendars, and open the account. Now turn off the Mail using the switch next to it. Go back to the Mail app and make sure your Yahoo account is gone. Now go back into settings and turn Mail back on.

This should force a complete re-sync of all you Yahoo Mail folders on the iPad. If you've deleted the spam email online, then it won't be there to re-sync.

 

[dilipc]

Many thanks for all the help! I tried everything suggested but nothing worked. So I deleted the Yahoo account and then re-added it, and the offending email was gone!

 

[Tim SPRACKLEN]

Great news - please to hear you fixed the problem. There always is a way to fix a problem - the issue is finding it!

Hope you enjoy your iPad and please keep in touch and tell us your thoughts and impressions of your iPad.

Tim
Scotland