Cant reset Ipad Mini2

[C-Level]

Hi there,

my daughter forgot her password on her ipad mini2, so I followed the instructions here to try and restore the ipad (We have accepted the data loss)

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

When I did this it just went back to its previous behaviour (asks for passcode, wrong passcode is put in and it says "Ipad is disabled - try again in 1 hour")

Having entered a wrong code a few more times it is now saying "Ipad is disabled - connect to iTunes"

I have connected the ipad to a pc with iTunes open but nothing is happening, its just stuck on "Ipad is disabled - connect to iTunes" and it wont even power off.

its a new installation of iTunes and no apple phone or library is associated with it as yet

I'd appreciate any advice on how to reset this ipad

Many Thanks

 

[PrismStudios]

Have you called Apple support? They are free, and quite awesome.They have put up with my questions with cheerful, helpful, and stubborn enthusiasm.

 

[J. A.]

Welcome to iPad Forums!

If Find my iPad is set up on your daughter’s device, use it to erase the iPad. It has to be unlocked with her Apple ID afterwards.
Here are Apple’s instructions:
iCloud: Erase your device with Find My iPhone

Or use DFU mode to erase her device:
How To Put An iPhone In DFU Mode, The Apple Way

Hope that helps.

 

[C-Level]

Thanks very much for the replies the DFU Option worked .

Unfortunately it won’t let me set up a new Apple ID. I tried creating new email address / new Apple ID and it failed.

Initially it sent a verification code to the email address which I entered and a blue tick appeared beside it but then a pop up message appeared “we’ve run into a problem please try again later”.

I tried this several times with different email addresses but same result.

I was able to get it going with my own existing Apple ID but would you have any idea why I can’t create a new one and next steps?

Thanks again

 

[J. A.]

Which way are you trying to set up the Apple ID? There are a few options:

On the iPad in Settings (sign out of the old ID, set up a new one) or during setup (after erasing the device completely, no iCloud ID connected to it)
In the App Store
In iTunes (computer)
Or online: Apple ID

 

[C-Level]

Hi J.A. I tried it via settings and also via app store when prompted after trying 1st download. Same result both ..

 

[J. A.]

Use the link in my previous post to create a new Apple ID. Follow the instructions. That should work without problems.

You’ll have to verify the email address.

After completing the process, sign out of the current Apple ID on the iPad and sign in with the new one.

 

[C-Level]

brilliant that worked for me J.A. thanks a million for your help with this

 

[J. A.]

You’re welcome.