Can't update due to backup issue

[laapsaap]

Hope you tech guys can help? Tried another thread forum no help there! The problem....want to update my iPad to 4.3 but when it starts it gives me the message unable to backup to this computer. I have 33g on the iPad and 63g free space on my laptop. So any suggestions? My iPad will sync with the current 4.2 but does not backup.

 

[Tim SPRACKLEN]

Hope you tech guys can help? Tried another thread forum no help there! The problem....want to update my iPad to 4.3 but when it starts it gives me the message unable to backup to this computer. I have 33g on the iPad and 63g free space on my laptop. So any suggestions? My iPad will sync with the current 4.2 but does not backup.

Not sure whether you're using a Mac or a PC. If it's a MacBook - Go to ~/Library/Preferences/com.apple.iTunes.plist and look for the line that reads DeviceBackupsDisabled and make sure it's set to False. You can edit the file in Property List Editor if you have it installed or in TextEdit otherwise.

If it's a PC or this doesn't fix the problem, don't hesitate to get back to us.

Tim
Scotland

 

[laapsaap]

Hi Tim, I am using a pc running W7

 

[biobunny]

Then get a Plist editor such as Plist editor for windows.

 

[laapsaap]

Duh

whats a Plist editor and what do I do with it to slove my problem?

 

[biobunny]

I'll explain it later in let's say 10 hours because right now I'm very tired.

 

[Tim SPRACKLEN]

whats a Plist editor and what do I do with it to slove my problem?

OK - don't worry. A PList - or properties list - is how the Apple iOS stores several parameters, including the Device Backup one I referred to in my earlier post.

A PList Editor - there are several reputable free ones available - allow you to 'explore' and 'edit' the PList and see whether that parameter has become 'inadvertently' set to the wrong logical value.

It's probably not a job for the faint-hearted and I'm certainly no expert myself. Maybe the other helpful poster can guide you through this. There's certainly no harm in just checking to see what that parameter is set to.

If this suggestion doesn't work out, we'll try some other things....

Tim
Scotland

 

[Gabriel1]

Would a complete restore reset the plist files to the default status?

The Archangel

 

[Tim SPRACKLEN]

Would a complete restore reset the plist files to the default status?

The Archangel

I've seen a few people who have had success with a complete restore, but it's not been a 100% success rate.

It's a fairly drastic solution too.

Restoring iPod to factory settings

Tim
Scotland

 

[biobunny]

So once again a Plist editor for windows is "Plist editor for windows" (that's it's name).

 

[laapsaap]

So once again a Plist editor for windows is "Plist editor for windows" (that's it's name).

I know this and have already d/l the plist editor. What I don't know is where I go from there? I have looked in the apple and iTunes folders on my laptop but can't find any files with a plist ext.

 

[biobunny]

QuickTime on your PC uses Plists.

 

[laapsaap]

QuickTime on your PC uses Plists.

Came up with a solution! Don't ask why it worked but it did. I just changed the setting to encrypt the backup and away it went, then told it to update and it updated to 4.3.1. Now all working fine with no issues so far. BTW I have a 64 g with WiFi and 3G no connection problems with either option.

 

[biobunny]

Came up with a solution! Don't ask why it worked but it did. I just changed the setting to encrypt the backup and away it went, then told it to update and it updated to 4.3.1. Now all working fine with no issues so far. BTW I have a 64 g with WiFi and 3G no connection problems with either option.

You fixed it!!!