AQ_OC
iPF Novice
I went to my local Apple store yesterday and a (very young) assistant told me they couldn't do anything and my best shot would be calling Apple directly.
I just did but they said they don't know anything about this initiative, so I should go back to my local store and talk to the manager... which I'll do tonight...
Very young assistant have little power and must just follow the standard line. Go straight to management! Good luck!