Hello, all the above mentioned solutions do not work to solve the problem.
I got in touch with Apple technical support by phone. It was recommended to me as the last option, back up and reinstall the whole system at Itunes.
I did that and still continued the problem.
However, without my having done anything, he just disappeared after three days. Is normal, as new.
The forums of Apple there are hundreds of people with the same problem.
Thank U.