Issues with Air

[Pinkpoison]

The only other model difference will be Wi-Fi only vs. Wi-Fi + Cellular.... Maybe some cell function (seeking a network, etc.,...?) is interfering with overall operation somehow.

Would all you guys with problems chime back in and let us know the model you have --- memory size and cellular (yes vs. no) capability?

Mine is wifi btw, I asked Apple if it should make any difference being a 16gb and he said it shouldn't do, I rang back as they asked me to as it crashed again, I have just Reset all Settings but I have no faith in it working, I think I've tried everything there is to try.....Edit..... Reset all Settings didn't help just as I knew it wouldn't, I really am at a loss now!

 

[Pinkpoison]

Just to get all I have tried together in one post-
The usual quick fixes....Hard reset- Reset all Settings
Cleared cookies and history
Restored to a new Devce-twice
Exchanged for a new iPad Air
Hard Resets and Reset all Settings on second iPad
Run on the Chrome browser....still crashed.

 

[Mickey330]

May I make the assumption that when you restored the Air as new, you did NOT put any saved backup(s) onto it? You started over as if the Air was fresh from the store and put all the apps on by downloading them from the AppStore?

Marilyn

 

[Pinkpoison]

May I make the assumption that when you restored the Air as new, you did NOT put any saved backup(s) onto it? You started over as if the Air was fresh from the store and put all the apps on by downloading them from the AppStore?

Marilyn

yes, I restored as a new iPad then downloaded my apps by going to purchased and clicking on them there.....the crashes always happen when I google something from my home page or click on a tab, it can be Googlemail or anything, In 2.5 years of having iPad 2 I never had anything like this.

 

[Pinkpoison]

One example, I Reset all Settings, went back on Safari, went to my Home page and type Slickwraps into Google, clicked on a Slickwraps header it went to their site and crashed.

 

[Pinkpoison]

Ok, I just checked in Diagnostics and for each crash I had today there is a low memory report.

 

[markbnh1]

Ok, I just checked in Diagnostics and for each crash I had today there is a low memory report.

I've done all the same steps as you except the exchange. Same results! The consensus of dozens on the apple forums is that it's a software issue with iOS 7. Crashes are happening on other iPad models as well as iPhones. Several people ore working with Sr Apple advisors to correct the problem. No results yet so don't waste any more of your time trying. Just be sure they are aware of the issue.

Sent from my iPad Air using iPF

 

[Pinkpoison]

I've done all the same steps as you except the exchange. Same results! The consensus of dozens on the apple forums is that it's a software issue with iOS 7. Crashes are happening on other iPad models as well as iPhones. Several people ore working with Sr Apple advisors to correct the problem. No results yet so don't waste any more of your time trying. Just be sure they are aware of the issue.

Sent from my iPad Air using iPF

Yes I think you're right, one train of thought was that it will crash if you have a lot of apps running in the background so I opened loads of apps and guess what, No crash...I have changed Diagnostics to report to Apple now, every little helps......Edit..I still love my iPad Air

 

[skimonkey]

I am using an iPad 2 running the latest iOS version. I use safari quite a bit each day, at least 5-8+ hours and never have had a "crash" or a message in of low memory. The only time I couldn't access safari and surf was when our modem and router turned off without notice.

 

[Pinkpoison]

I am using an iPad 2 running the latest iOS version. I use safari quite a bit each day, at least 5-8+ hours and never have had a "crash" or a message in of low memory. The only time I couldn't access safari and surf was when our modem and router turned off without notice.

I never had issues with my iPad 2 either even after updating to ios7, I had crashing almost from the start on my Air, each crash coincides with a low memory report, it's beyond me though as I hardly have anything running, I have read numerous reports on many forums from members all saying similar things, It can anything at all, I can be on a site just scrolling down a page and wham...I'm back to the home screen, it's very frustrating to say the least.

 

[skimonkey]

I never had issues with my iPad 2 either even after updating to ios7, I had crashing almost from the start on my Air, each crash coincides with a low memory report, it's beyond me though as I hardly have anything running, I have read numerous reports on many forums from members all saying similar things, It can anything at all, I can be on a site just scrolling down a page and wham...I'm back to the home screen, it's very frustrating to say the least.

The reason why I posted was from the earlier post saying that others with older devices are also reporting crashes. I have to say that I haven't had crashes like what you mention, Ivy. That seems really frustrating. Do you have this issue outside of your house on different networks? When you brought to apple, were they able to replicate the issue? What about other devices running iOS or another OS? Does it do the same thing?

 

[Pinkpoison]

The reason why I posted was from the earlier post saying that others with older devices are also reporting crashes. I have to say that I haven't had crashes like what you mention, Ivy. That seems really frustrating. Do you have this issue outside of your house on different networks? When you brought to apple, were they able to replicate the issue? What about other devices running iOS or another OS? Does it do the same thing?

I haven't tried it on other networks but mine is very stable and I get good speeds, also I haven't been to an Apple store, just had phone support, I run my Pro from the same network and that never crashes, Some people get kicked back to the home screen like me and others get the Apple logo Some are blaming the crashes on the Air having just 1 gig of Ram.

 

[markbnh1]

The reason why I posted was from the earlier post saying that others with older devices are also reporting crashes. I have to say that I haven't had crashes like what you mention, Ivy. That seems really frustrating. Do you have this issue outside of your house on different networks? When you brought to apple, were they able to replicate the issue? What about other devices running iOS or another OS? Does it do the same thing?

I still have my iPad 2 and agree that it does not generate the low memory crashes as frequently as my Air. However, as I began to notice this problem, I decided to visit the same web sites on my iPad 2 (also running 7.0.4) that were causing the Air to crash. Sure enough, the iPad 2 also did the low memory crash. However, the Air also just does it while scrolling Facebook in Safari sometimes....unlike the 2. Strange!

Sent from my iPad Air using iPF

 

[skimonkey]

I haven't tried it on other networks but mine is very stable and I get good speeds, also I haven't been to an Apple store, just had phone support, I run my Pro from the same network and that never crashes, Some people get kicked back to the home screen like me and others get the Apple logo Some are blaming the crashes on the Air having just 1 gig of Ram.

Well hopefully it will be addressed shortly. I can't say anything about the 1gb of RAM, since my iPad 2 runs far less then that!

 

[Pinkpoison]

I still have my iPad 2 and agree that it does not generate the low memory crashes as frequently as my Air. However, as I began to notice this problem, I decided to visit the same web sites on my iPad 2 (also running 7.0.4) that were causing the Air to crash. Sure enough, the iPad 2 also did the low memory crash. However, the Air also just does it while scrolling Facebook in Safari sometimes....unlike the 2. Strange!

Sent from my iPad Air using iPF

Yes I have had the scrolling thing, not FB, can be anything at all, there's no rhyme or reason to my crashes, it can be working flawlessly for quite a while and then I'm kicked back to the home screen....So your iPad 2 can have the same issues, that indicates a software issue doesn't it.