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large attachments won't open

I'd recommend calling 1800APLCARE or 1800MYAPPLE, or making an appointment with a Genius at an Apple store nearest you.
 
Verify load remote images is enabled on the iPad :

See screen grab below.



image-1529821808.webp
 
I have the exact same problem. Did you find a solution?

And me too.
Everything worked fine until 2 days ago. Now I cam't download any attachments. I touch the arrow, it blinks, shows the count down circle for a second, then back to the arrow.
No data downloaded.
 
I surely wish someone could help us with problem. My ipad 2 mail program could open large pdf and jpg files until last week. I wish I knew what changed.

I DO NOT want a work around. I want the convenience of opening an attachment as I read the email.

Someone, please, please, help!
 
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