New member

[lil]

Hi all this is my first time using this app,but I hope someone can help .I bought the new iPad and since I downloaded the
latest version of iTunes my iPhone or iPad will no longer sync I have been to the genius bar and tried everything they
suggested ,but as I have a pc there help was kind of limited.I have uninstalled and reinstalled I tunes numerous times but still no luck. The pc recognises my devices as it charges them but they don't show up on I tunes at all

 

[Pinkpoison]

Hi all this is my first time using this app,but I hope someone can help .I bought the new iPad and since I downloaded the
latest version of iTunes my iPhone or iPad will no longer sync I have been to the genius bar and tried everything they
suggested ,but as I have a pc there help was kind of limited.I have uninstalled and reinstalled I tunes numerous times but still no luck. The pc recognises my devices as it charges them but they don't show up on I tunes at all

did you try doing a hard reset on both devices?

 

[lil]

Yeah I have thanks ,also have problems opening I tunes on since I updated

 

[giradman]

Yeah I have thanks ,also have problems opening I tunes on since I updated

Hi Lil - welcome to the forum!

First, please clarify 'how' you performed the 'hard reset' on your devices; requires pressing the ON-OFF & Home buttons simultaneously - just confirming?

Second, if your devices do not appear in the left panel of iTunes when attached, then the AMDS (Apple Mobile Device Service) may need to be restarted - check HERE for an explanation and a solution - may not be the issue but worth checking; I've had to restart this service on my VISTA laptop several times.

Good luck & please post back your results - :thumbs:

 

[lil]

Thanks I reset the way you have explained , will try resetting mobile device ( although have dine this before) fingers crossed

 

[smalltowngirl13]

Hello and welcome to the forum!

Hopefully you have been able to resolve your issue ...

 

[lil]

Hi guys ,
Just to say thanks for all the advice,and to say that my iPad now successfully syncs with my iTunes ,the problem seems to have resolved itself ,after many weeks .