Newspaper articles begin to open but then just open to a blank screen.

[TJA]

I read my favourite newspaper on my iPad 2. The main page opens but then, whenever I try to open an article, the page begins to slowly open on the screen, but when oped fully in the menu bar the screen turns blank.
What's going on?

 

[Tim SPRACKLEN]

The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

Tim
Scotland

 

[TJA]

The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

Tim
Scotland

Thanks a lot. I have unsuccessfully tried the latter (without success) but not the former strategy. So, I'll try the first one.

 

[TJA]

Ok, I've again tried both of those tips and the problem still persists—the article opens but when the blue menu bar reaches the end, the page simply turns into a blank screen.

 

[twerppoet]

Sounds like your news site has some tablet unfriendly code. If it is not a pay-for site you could post a link for us to check out and see what happens. There is a chance one of us will figure a way around the problem.

 

[TJA]

Found a similar (but common issue) on the apple/ iPad/support forum—Safari freezing, the going blank. Someone suggested clearing the cache, which I did, and the issue has resolved itself. Thanks again.
Home - The Globe and Mail

 

[TJA]

Found a similar (but common issue) on the apple/ iPad/support forum—Safari freezing, the going blank. Someone suggested clearing the cache, which I did, and the issue has resolved itself. Thanks again.
Home - The Globe and Mail

Oops......I may have jumped the gun.....the problem persists,

 

[twerppoet]

Ok, I went to the site and spent 10 minutes or so jumping around, reading an article or two, and could not duplicate your problem. With that in mind, and no other good ideas, I'm just going to suggest some general stuff that may help.

What iOS version is your iPad running? If you are not jailbroken, and don't intend to go that route, you may want to make sure you are up to date. The current version is iOS 4.3.5. I recommend the Download only options, as it breaks things up, and seems to have a lower failure rate. Not that it's a huge failure rate to begin with, but why take more chances than needed.

Clear the cache again, and the cookies to be on the safe side.

Restart the iPad, if you haven't done so recently. If that does not work, try a reset.

Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

Reset: Hold down the power and home buttons until the Apple logo appears. The iPad will reboot. This usually takes a bit longer than a restart.