Restore held up

[Jupiter7]

can anyone please advise whether I can delete an App (BBC I Player), which is greyed out and is the last App to reinstall after a full factory resteton an iPad2. I started the restore installation of my iCloud around 3 pm after taking it to the Apple shop for a factory reset this morning. Many thanks for any help.

 

[J. A.]

Look at Settings - General - Usage - Storage - Manage Storage. If you find the app there, tap it. You should be able to delete it there.

 

[Jupiter7]

Hi Joanne. I thought of that, but it hasn't reappeared there!
It is just sitting glowering at me from the Home Screen and it says still restoring in iCloud settings!

 

[J. A.]

Then go to Settings - iCloud - Backup. If you see that it's still restoring from the backup, although everything is on your iPad except for that app, stop it. You should be able to download the app afterwards.

 

[Jupiter7]

It does say it is still restoring. Would it be safe to press and hold a greyed out App or would it have no effect? I don't want to upset the reloading.

 

[J. A.]

Afaik it doesn't have an effect, when you press the app.

Did you see "... still restoring" in iCloud settings, or somewhere else?

 

[Jupiter7]

Or did you mean stop the actual restore?


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[J. A.]

That's what I meant, if it's just the app that's still restoring.

 

[Jupiter7]

I think we just posted at the same time! Under iCloud Backup, it says it is restoring.


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[Jupiter7]

Is it definitely safe to do that? Excuse me asking! I am a bit nervous, but I suppose I can always start the whole process again.


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[J. A.]

Is it definitely safe to do that? Excuse me asking! I am a bit nervous, but I suppose I can always start the whole process again.


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Yes, that's always possible.

It should be safe to do that.

 

[Jupiter7]

Thank you very much for all your help. You have been so kind.


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[J. A.]

Glad to help.