MattIM
iPF Novice
Buerkletucson, I agree with you that Best Buy has lost it's way--they used to be my go to store for anything electronic. Best Buy is a homegrown Minnesota retailer and they had a great customer base in the Twin Cities. But big growth often causes big problems when management does not remember what got them big in the first place. Apple had a similar problem--remember when Apple fired Steve Jobs?
I am being supportive of the ground force, the sales associates meeting the customers. They can only tell you what their management has told them. Blame management, but don't take it out on the person giving you the service. I believe that every one I encounter deserves my respect until proven otherwise. I am not accusing you of being disrespectful. Just saying, BB associates need to be treated with respect. Bash BB management, not the person.
I am being supportive of the ground force, the sales associates meeting the customers. They can only tell you what their management has told them. Blame management, but don't take it out on the person giving you the service. I believe that every one I encounter deserves my respect until proven otherwise. I am not accusing you of being disrespectful. Just saying, BB associates need to be treated with respect. Bash BB management, not the person.
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