Symbol keys stopped working

[3boymom5]

Hi, My mom's iPad's symbol keys have stopped working on her ipad1. Any suggestions to get them going again?

 

[Skull One]

Lets try something easy to begin with. Hold the standby/sleep button on the top and the home button at the bottom at the same time until a white Apple logo appears. Then release the buttons. This will do a total reboot of the iPad and will likely fix the issue.

 

[3boymom5]

Symbol keys

Lets try something easy to begin with. Hold the standby/sleep button on the top and the home button at the bottom at the same time until a white Apple logo appears. Then release the buttons. This will do a total reboot of the iPad and will likely fix the issue.

I didn't work. Any other hints? Thanks