video doesnt load

[Kenf]

a downloaded video froze and left a blck screen behind. any way of clearing it so this function restores. tried a backup, shutting down apps, clearing safari cache etc.

 

[Mickey330]

Have you tried either a restart or reset of the iPad (or both)? To do (apolgies if you know):

Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

If that doesn't help, try this step...

Reset: Hold both the power and home buttons until the screen goes dark and the Apple logo then appears (the slide to unlock screen may or may not appear). Once the logo appears, release the buttons. After a time, your homescreen will appear. Please note that it may take some time for the Apple logo to appear or for your homescreen to appear (or both). This is normal. Eventually, the homescreen will appear.

Maybe that'll help?

Marilyn