Virtual keyboard gets in the way

[spydah01]

I'm helping a friend who has just acquired an iPad Mini with a Bluetooth keyboard attached. However the on-screen keyboard keeps popping up and getting in the way of whatever I'm trying to do. If I touch the button near the bottom RH corner to get it to disappear, it generally does, but then it usually reappears a few moments later.
At first I thought it may be caused by the physical keyboard's battery not being fully charged, so I've recharged it, but the problem remains.
How can I get iOS to keep the on-screen keyboard out of the way whenever the Bluetooth keyboard is connected? The system is recognising the external keyboard, so I am able to use it.

 

[scifan57]

Have you tried going to Settings>Bluetooth and tapping the i icon next to the keyboard entry in the list of paired devices. From there, forget the keyboard and then re-pair it. This has worked for others.

 

[spydah01]

Thanks, scifan57, I'll give it a try when I see her next Tuesday. I'm not all that optimistic, as I had to re-establish the Bluetooth connection anyway after I recharged the keyboard. Watch this space.


Spydah