Air print from iPad air

[Psionpete]

i have a Cannon printer with air print capability. Until last weekend it worked fine from my iPad air but now my iPad cannot see the printer. When I try to print it asks me to select a printer but after looking for it, it says it cannot find one.

I also have an iMac and an iPhone which still print Ok.

I cannot see anything in settings which could affect the air printer. Has anyone seen this problem? And how can I see the printer again?

 

[giradman]

Hello and welcome to the forum!

Just for starters, power recycle your modem, router, & printer (i.e. turn off the power, wait a little while, then power up the modem, router, & printer in that sequence); also, 'Reset' your iPad (hold both the ON-OFF & HOME buttons simultaneously until the Apple logo appears, then release both and wait for the device to reboot). No guarantees but often correct this kind of issue. Dave

 

[Psionpete]

Thanks Dave, that was very useful, resetting the iPad did the trick. Thanks again.

 

[giradman]

Thanks Dave, that was very useful, resetting the iPad did the trick. Thanks again.

GREAT! Nice when there is a quick and harmless solution. Dave

 

[BlackCat89]

I've had the same problem with my iPad Air. I've reset the iPad, power-cycled the printer and router together, and still can't get the iPad to recognize the printer. My HP laptop has never not recognized the printer, so I know to only print from that computer if I don't want any problems.

 

[J. A.]

Make sure the printer's firmware is up to date. Sometimes this causes problems with printing.

 

[giradman]

I've had the same problem with my iPad Air. I've reset the iPad, power-cycled the printer and router together, and still can't get the iPad to recognize the printer. My HP laptop has never not recognized the printer, so I know to only print from that computer if I don't want any problems.

Hello, your description above is somewhat confusing, i.e. you first asked about a printing problem w/ your iPad Air and the @ the end state 'so I know to only print from the computer'?

Please provide the following information: 1) Printer brand/model - is it AirPrint compatible; 2) How is the printer connected to your HP laptop, i.e. cabled or wireless; 3) HP computer model/year/OS installed; and 4) Have you been printing wirelessly w/ the iPad?

Finally, if you have a separate modem and router, did you also 'power recycle' the modem? Dave