AppleInsider reports today that Apple has responded to the controversy about its slowing down of older iPhones in order to head off performance problems by apologising and also offering out-of-warranty battery replacements for just $29. The company will also issue a software update in the new year to offer more information about a device’s battery health.
The $29 battery replacement offer, which represents a saving of $50 from the usual $79 fee, is offered to anyone with an iPhone 6 or later with a battery that needs replacing. The offer will begin to roll out in late January 2018, and should be fully available worldwide by December 2018.
Here’s the apology that Apple published on its official website:
“We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making…Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.”
The lengthy open letter also explains exactly “how batteries age,” and how to prevent “unexpected shutdowns.”
Source: Apple apologizes for iPhone slowdown controversy, will reduce out-of-warranty battery replacement to $29
