Broken glass on ipad2

[myron.persoff]

Hi all. Love my ipad2, but finally dropped it and broke glass. I have 2 questions. 1) read about "one time" courtesy repair. As I live in Mexico, does anyone know how to get this repair? Specifically the shipment and potential Mex taxes?
2) now that the new iPad is out, does Apple offer a "trader up" for a broken iPad to the new one?
Thanks

 

[Mickey330]

Hi, and welcome to the forum. Sorry to hear about your iPad2. Unfortunately, there is no Apple policy about free replacements for broken iPads. A lot of people have mentioned getting their iPads replaced as a "one time" courtesy (see here for a big discussion on the topic: http://www.ipadforums.net/showthread.php?t=25272).

Apple has announced a trade-in program for older iPad2s. I am unsure about what they would say or do about a broken one. You'll have to ask the store.

Now, given that we already have a huge thread running about replacing broken iPads, I am going to close this one. Thanks for your understanding.

Marilyn