Cannot update my apps

[mrsmopp]

Several of my apps now need updating but when I try, a pop up tells me this:

Account not in this store.
Your account is not valid for use in the US store.
You must switch to the UK store before purchasing.

I am baffled by this as its never happened before.
I am in the UK. Never been to the US.
How do I sort this please.

 

[giradman]

Several of my apps now need updating but when I try, a pop up tells me this:

Account not in this store.
Your account is not valid for use in the US store.
You must switch to the UK store before purchasing.

I am baffled by this as its never happened before.
I am in the UK. Never been to the US.
How do I sort this please.

Hi Mrsmopp - welcome to the forum!

Well, just for starters but no promises, try the steps below in order and see what happens - might solve your problem? If not, please post back for further suggestions - good luck!

When an app (or several) are misbehaving, I usually go through the following steps:

1. Force Close - open the multi-tasking bar (double tap the 'home buttom' or use multi-gesturing and swipe up); press & hold an app until all begin to 'jiggle'; find the offending app(s) and press the 'red circle w/ minus sign' - return to the home screen & try again.


2. Restart - press & hold the 'Sleep/Awake' (a.k.a. power) button until a red slider appears (may take a few seconds) - move the slider to turn off the iPad; then press & hold the same button until the Apple logo appears - wait for a restart.


3. Reset - press & hold the 'Power' and 'Home' buttons simultaneously until the Apple logo appears - this may take a longer time, so have patience; the iPad will 're-boot' - NOTE that none of these maneuvers will alter your apps, files, or settings.

 

[scifan57]

Several of my apps now need updating but when I try, a pop up tells me this:

Account not in this store.
Your account is not valid for use in the US store.
You must switch to the UK store before purchasing.

I am baffled by this as its never happened before.
I am in the UK. Never been to the US.
How do I sort this please.

Somehow you got switched to the U.S. AppStore. What you have to do is switch back to the UK store.
To do so, go the featured page in the AppStore and scroll all the way to the bottom of the page. Tap on your Apple ID and select sign out from the pop up menu that appears. Now, tap the sign in button that is where your Apple ID was and you should see a pop up that says you're in the wrong store and giving you the choice to switch back. Take that choice and sign in, you should now be back in the UK AppStore and be able to update your apps.

 

[mrsmopp]

Thank you scifan57 - that worked perfectly!,

Your help greatly appreciated.

Cheers!

 

[scifan57]

We're always glad to be of service. Thanks for telling us that the solution worked, it may help someone else who reads this thread.