Having trouble with Exchange account

[tobotua]

Hello all, brand new to this forum! At our hospital our CEO has recently gotten an iPad 2. I as well as a few others have one as well. We all have our Exchange accounts on the iPads and work fine. His however will only receive email, not send. We have added his account to other iPads, iPhones, even a Droid and the same result, no sending. His account on the exchange server appears to be the same as others that work fine. He as well as other admins have Blackberrys and have no issues there. It is only his account that will not send from another device. Standard email like Gmail and Yahoo do fine sending / receiving, just Exchange so I feel like it's his account. Does anyone have any suggestions on what to check as far as his account on the server? He doesn't want this thing if it isn't going to send email, so any help would be GREATLY appreciated!

 

[Poser]

maybe delete from ipad and try again.

 

[tobotua]

Have deleted from iPad, turned it off, back on and readded. Also, once I readded it I restarted it again...still no luck. Thanks for the idea though!

 

[Poser]

apple store for assistance

 

[twerppoet]

On the iPad, go through all his account settings (make sure you dig down though the advanced settings) and compare them with a working account. Pay special attention to the SSL settings.

Other than doing the same thing on the exchange server side, I can't think of anything.