Re. Amazon.. yes I agree, their easy return policy is second to none, I've used it many times over the years and have always been pleased with Amazons customer service, infact I will often pay slightly more for something if it happens to be a little more expensive on Amazon which is rare as they are competive price wise, just so I know I can return it if need be, especially so with pricey items.
Me, too. I'll pay extra for my own convenience, and to reward and help support businesses that take care of customers.