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Ipad Pro Unavailable failed to turn off

Cosmos291

iPF Noob
Hello, I got a question
I got Ipad Pro M2 and forget the lockscreen password, however i remember my apple ID password. I tried to follow the steps from the website trying to restore from itunes. Since the status is Ipad Unavailable, I tried to press the volume up, volume down and top button but nothing happen even though I pressed the button for more than 10 sec. Is there anything wrong with the button or is there another way?
 
Hello, I got a question
I got Ipad Pro M2 and forget the lockscreen password, however i remember my apple ID password. I tried to follow the steps from the website trying to restore from itunes. Since the status is Ipad Unavailable, I tried to press the volume up, volume down and top button but nothing happen even though I pressed the button for more than 10 sec. Is there anything wrong with the button or is there another way?
Have connected the iPad to Mac or PC with a cable?
 

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