iPad Video App Freezes about once a week

[wilyliam]

Greetings - I searched around, didn't find a video issue exactly like mine. I've been playing videos, ripped from DVD, using Handbrake (High Profile setting) and I find that periodically, the video app freezes. It doesn't happen while playing a video - it's when I open the app, it sticks in the gray screen, with the divider down the middle.

First time this happened, not long after, the whole iPad froze (stuck in the start up screen until the battery died,) and I restored it from a backup. That solved the problem for about a month - when it happened again, I took it to the Genius Bar - that guy reset the settings and it solved the problem for about a week until it happened again today. I reset the settings again and it's fine for now.

Anyone seen this before, or have a clue?

Thanks,
Wily

 

[Tim SPRACKLEN]

The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

Force the offending app to close. If you have iOS 4.2 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

Tim
Scotland

 

[wilyliam]

Well yes, I definitely did that. In fact - the first time I had such trouble in the video app, the first thing I did was restart the iPad - after a couple tries at that, that's when it stopped responding completely.

Also found that force quitting the app is no help. But, strangely - resetting all settings is - until it happens again ...

 

[ITS ME DAVID]

maybe try a lower profile setting when converting on handbrake.

 

[JR_s]

03-04-2011 11:48 pm

I had the same problem & came up with a simple fix. Just resync but un check movies. This will release the video problem and then reload your movies.

 

[wilyliam]

Thanks for the reply! I also found that the last update seemed to completely fix my problem.