Just wanted to update y'all on how UNAWARE beeline is. I wrote to technical support last night about the issue with the newest update & this is the reply I got. & I have tried all of that & nothing worked. So I replied back and informed them of such & also that I've spoken with others that are having the same problems since the newest update.
Hello Erin,
Please ensure you are on the most recent version of your game and try turning the device off and on again.If this does not help please try re-syncing it with iTunes on your computer. Also please note that deleting the app from your device will remove all saved data.
To turn off your device, locate the hold/sleep button on top of the device, at its right side. This is a physical button, not an on-screen one. Press the hold button for a few seconds, until a slider appears at the top of the screen that says "slide to power off."
To turn the device off, move the slider from left to right. If you don't want to shut it down, tap the "cancel" button at the bottom of the screen.
To turn the device back on, just press the hold button until the screen lights up and the Apple logo appears. Then let the button go and the
device will boot up.
Thank you,
Jonathan
Beeline Interactive Support
I got a very quick response to my last email & will b providing the information they need when I get home this evening. Here's their response:
Hello Erin,
You appear to be experiencing a game bug that requires further diagnosis and we’re unable to resolve your issue at this time. We would like more information so our development team may investigate. In the meantime, we ask that you do not uninstall your game.
If you are interested in proceeding, please send the following information:
Serial Number
OS Version currently used
To obtain these, please proceed along the following steps:
1) On your iPod or iPhone enter the 'Settings'
2) Next select 'General'
3) Now enter 'About'
4) for the currently used OS version, please provide the numbers next to 'Version'
5) for the serial number, please provide the numbers and letters next to 'Serial Number'
Crash Logs
To find your crash logs, please proceed along the following steps carefully:
1) plug your device into itunes and select it in itunes.
2) press the sync button.
3) Once your device is finished syncing go to your "My computer" and
then your C: drive
4) Select documents and settings
5) Select your username
6) Now in your top bar select tools, folder options
7) Now select the view tab and then select show hidden files and folders option. Then press Apply.
8) Now select application data
9) Now select Apple Computer
10) Now select Logs
11) Now select Crash Reporter
12) Now select MobileDevice
13) Now select the device that it crashed on.
14) Now right click and select arrange icons by modified.
15) Now select the crash log with the correct date. There will be a text file and a quicktime file. We require the text file.
16) Please attach the file to the reply to this message.
If you are using a Mac device, you can actually search for them.
The crash logs can change their name, but the extension is always the same: ".crash"
Try searching for any file with this extension, if you find several crash logs you can simply attach the one that matches the date and time when you started to experience the crashing issue.
Thank you for considering providing this information so we can understand how to improve in the future.
Jonathan
Beeline Interactive Support