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paypal problems

hi dont know if this is the right place to post this but here goes.
i am having problems with ebay and paypal.
when i buy from ebay and it goes through to paypal a window comes up saying add security key to end of password. i have linked mobile phone to paypal but can not find a way to get this to work. paypal is fine on laptop but not ipad. i have downloaded the paypal app also. Any help would be great.
Thanks.
 

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