Sending photos from an I-pad via Mail App

[agh55]

Hi, I run a small class teaching people how to use an iPad. Today I was demonstrating how to attach a photo to an e-mail from the photo gallery. On 2 iPads this issue arose, when a photo was selected from the gallery and when I used the Mail app ( this is beside the Air Drop, Messages, Facebook and Instagram) the Drafts folder opened and the iPad tried to attach the photo to the draft e-mail which was unsuccessful. On all the other iPads, the new Message Screen appeared and the Email was processed successfully. Can anyone in the forum offer how this issue can be resolved?

 

[LannyC]

Not a resolution, but a workaround. Open a new blank email, then import the photo using the icon on the top left of the keyboard.

 

[agh55]

Hi Lenny, thanks for your workaround, this was a new one to me. I had shown another workaround where I copied the photo and used the paste command on the e-mail.
Hopefully someone will know the answer as I'm totally intrigued why it is happening. There were 8 iPads in the class, 6 worked, two didn't. Both were new iPads, one an Air and the other a Series 9 iPad.

 

[twerppoet]

My guess. Guess, because I have not tested this theory.

Check to see if the users had iCloud Photo Library enabled, set to Optimize, and perhaps did not open the photo (so that it downloaded). Also, having a slow or no internet connection might cause this if the above conditions were in place.

 

[agh55]

Hi twerppoet, thanks for your reply, apologies I took so long in responding. I run an iPad class for for a local church group, and i was waiting until yesterday ( our next meeting) to check if it was a Broadband issue. It was, all people in the group can now send photos via e-mail successfully. I should have realised this may have been the problem as it took ages for e-mails to be delivered went sent to each other.

 

[twerppoet]

Hi twerppoet, thanks for your reply, apologies I took so long in responding. I run an iPad class for for a local church group, and i was waiting until yesterday ( our next meeting) to check if it was a Broadband issue. It was, all people in the group can now send photos via e-mail successfully. I should have realised this may have been the problem as it took ages for e-mails to be delivered went sent to each other.

No problem. I’m glad you got it sorted.