Updating emails between iPhone & iPad

[rozcro]

Hi,
I am new to the forum and am hoping you can help with issues that are coming up at work. The agent I work for opens his Outlook emails through Outlook on his desktop, his iPhone & his iPad. He is finding that when he opens an email on his iPhone, it nevers shows as having already been opened (or read) on his iPad. Since he receives a couple of hundred emails a day, this becomes an issue. He is constantly switching between his pc, his iPhone & his iPad.

Can anyone give me any insight into this problem? It is not just a matter of a slow sync.

Thanks,

 

[J. A.]

Hi, rozcro! Welcome to iPF!

Do you know which way the account was set up on his iDevices?

The easiest method would be to delete the account on the iPhone and/or iPad and set it up again, using Outlook.com:




If the folders are not syncing, the issue could appear because it's not set up using IMAP, or the emails are not stored on the server.