the majority of people on this forum are not the typical user. If we have issues, you can bet the average has more. The new update has only confused and frustrated most of the other users I know. The multitasking alone is just causing a mess. They can't understand what the bar is for, where the apps went, if they are still running or not, or even of they are closed when they close them. I'm baffled as to why Apple went this route.
Actually this is dead wrong. For most Non-Power users they don't know and barely care that iOS has "multitasking." This is how it should be. Think of that user, they don't know to double tap the Home button and they never see the Apps that have stored state to worry about. Once the iPad needs to free up the tiny amount of resources that are used, it shuts the oldest/least used App(s) automatically. As far as the user is concerned the iPad works exactly as it did before: open an App, click Home to close it and open another App. For people who don't know or care about Multitasking there is no difference. It just works. That is the beauty of this design.
Since the vast majority of Apps don't really "run" in the background, it is easier and more sensible to just let the OS take care of handling them.
If a person takes the time to learn about the new features, they are no longer this so called low tech user. When that happens they can learn to take advantage of the new features, or post about how confused they are and get help.