Update:
Hello Justin,
Thank you for your email and thank you for informing us of the problems that you are experiencing. Our CEO, Robert G Pedersen II, has read your email and has asked me to respond in his behalf. I apologize for any confusion or frustration that your order # IC5470117 for the ZAGGfolio Carbon with Silver w/ Black Keyboard (The new Apple iPad) has caused, and I can completely understand.
We have been working hard to get the packaging updated for all of our products for the New iPad. We are expecting to have the packaging for the ZAGGfolio for the New iPad within the next week, I can assure you that even though you received your ZAGGfolio in the iPad 2 packaging, it is in fact for the New iPad.
I can understand your frustration with the ZAGGfolio for the iPad 2 and the New iPad both having the same dimensions, I would be happy to clarify this for you. As you know the New iPad is 0.03" thicker than the previous iPad 2, to compensate for the change we have created the inside of the folio that houses the New iPad thinner. With this in mind, I can assure you that you have received an updated ZAGGfolio that was specifically created for the New iPad and not a re-marketed ZAGGfolio for the iPad 2.
I hope this helps and again I am sincerely sorry for any frustration that this has caused you. If you need additional assistance, or have any more questions or concerns, please feel free to contact me directly.
All the best,
--
DESIRAY BUTTARS
Office of the CEO
Hello Justin,
Thank you for your email and thank you for informing us of the problems that you are experiencing. Our CEO, Robert G Pedersen II, has read your email and has asked me to respond in his behalf. I apologize for any confusion or frustration that your order # IC5470117 for the ZAGGfolio Carbon with Silver w/ Black Keyboard (The new Apple iPad) has caused, and I can completely understand.
We have been working hard to get the packaging updated for all of our products for the New iPad. We are expecting to have the packaging for the ZAGGfolio for the New iPad within the next week, I can assure you that even though you received your ZAGGfolio in the iPad 2 packaging, it is in fact for the New iPad.
I can understand your frustration with the ZAGGfolio for the iPad 2 and the New iPad both having the same dimensions, I would be happy to clarify this for you. As you know the New iPad is 0.03" thicker than the previous iPad 2, to compensate for the change we have created the inside of the folio that houses the New iPad thinner. With this in mind, I can assure you that you have received an updated ZAGGfolio that was specifically created for the New iPad and not a re-marketed ZAGGfolio for the iPad 2.
I hope this helps and again I am sincerely sorry for any frustration that this has caused you. If you need additional assistance, or have any more questions or concerns, please feel free to contact me directly.
All the best,
--
DESIRAY BUTTARS
Office of the CEO