I think I will just stop playing
This should remain a pleasure and I am more and more annoyed with GI!
There is their answer about the hydraulic tools which should always be there and are not for me (13 flights now and only one dropped)
There is always a chance to get the item dropped from flights though it might take you some time to receive it. Some items are harder to come by than others, but in general, sending a lot of planes to flights helps to get the stuff faster. Keep it up and I have no doubt you will succeed! Anyway I shall transfer your request to our specialists.
I don't know it might be because I'm French, but I don't have the same definition as them for the word Always!! Quests were now the only thing that kept me playing (and the forum), but they always messed up.